Call Recording Policy

At the AIX Group, which is a member of The Hanover Insurance Group, we are committed to delivering outstanding customer service at the highest quality level and accuracy.

To help ensure that we continue to provide the highest quality service to our customers, claimants and agents, The Hanover has implemented a call recording and monitoring procedure. As part of this procedure, The Hanover including AIX Group, may routinely record or monitor telephone calls between employees and customers, claimants and agents for training and quality assurance purposes. We provide proper disclosure before any calls are recorded or monitored.

If you have any questions about our Call Recording Policy, please call 800-922-8427.